At Infinity Flavours, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Return and Refund Policy for guidance on how to proceed.
1. Returns
Eligibility for Returns:
- Only products purchased directly from Infinity Flavours, either online or in-store, are eligible for return.
- Products must be returned within 14 days of the purchase date.
- To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging.
- Perishable items, including ice cream, cannot be returned due to health and safety regulations.
Non-Returnable Items:
- Gift cards
- Perishable goods (e.g., ice cream)
- Custom or personalized orders
- Items marked as final sale
Return Process:
- To initiate a return, please contact our customer service team at returns.infinityflavours@gmail.com with your order number and reason for the return.
- Our team will provide you with a return authorization and instructions on how to return the item.
- Please ensure that the product is securely packaged to prevent damage during transit. We recommend using a trackable shipping service, as we are not responsible for items lost in transit.
2. Refunds
Refund Eligibility:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Partial Refunds:
- Partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
Late or Missing Refunds:
- If you haven’t received a refund within the expected timeframe, please first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at returns.infinityflavours@gmail.com.
3. Exchanges
Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at returns.infinityflavours@gmail.com.
4. Shipping Costs
Return Shipping Costs:
- Customers are responsible for paying their own return shipping costs unless the return is due to an error on our part (e.g., you received an incorrect or defective item).
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Contact Information
If you have any questions or concerns about our Return and Refund Policy, please contact us:
Email: returns.infinityflavours@gmail.com
Phone: 9871805846
Address: Infinity Flavours, 1st Floor, 631 Nitikhand -3,Indirapuram, G.Z.B
Thank you for shopping with Infinity Flavours. We appreciate your business and are committed to providing you with the best possible service. If you have any further questions, please do not hesitate to contact us
